Job Application: I.T. Systems Specialist

Title: I.T. Systems Specialist

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TOMZ Corporation, a leader in manufacturing of devices and components for major medical device companies, is looking for an I.T. Systems Specialist to join our organization in Berlin, Connecticut. TOMZ offers competitive compensation and excellent benefits, including 401k, health/dental, vision, and paid time off. TOMZ maintains a modern, clean, and safe facility with state-of-the-art equipment and dedication to continuous process improvement. TOMZ is registered with the FDA as a Class 2 and Class 3 Medical Device Manufacturer and is certified to ISO 13485.

SUMMARY OF POSITION:

The primary responsibility of the I.T. Systems Specialist is to provide end-user support to users establishing the issue at hand, clearly communicating the proposed solution, escalating and/or acting on the solution and providing regular status updates.

ESSENTIAL FUNCTIONS:

  • Assist with configuring and supporting desktop, laptop, workstation PCs, printers, phones, and other mobile devices
  • Troubleshoot and configure end-user software installations, support, and training
  • Provide Level 1 technical support for end-users across the organization (local & remote/VPN)
  • Assign and update trouble tickets
  • Provide periodic on-call support services during non-business hours as assigned
  • Manage user accounts across multiple systems, e.g. password reassignment and unlocking accounts
  • Review end user technology requests and discuss with management as appropriate
  • Provide clear, concise department-specific and end-user documentation as-needed
  • Carry up to 40 pounds, climb ladders up to 12’, use a lift, and stand for up to a few hours at a time
  • Enforce all IT Policies and report any non-compliance to management for further review
  • Maintain pre-configured inventory and up-to-date asset inventory; reporting as required
  • The I.T. Systems Specialist may perform other such duties as necessary or required by direction of the Information Technology Manager to ensure the continued success and financial health of the company

QUALIFICATIONS:

Education

  • Associates Degree or higher, or comparable experience
  • Technical certifications preferred (eg. Microsoft, CompTIA)

Experience

  • Proficient in Microsoft Office suite, 365 licensing, Microsoft OS, GPO’s and Active Directory
  • Familiarity with ITIL standards and troubleshooting various technologies including but not limited to: 3D modeling software, augmented reality, hybrid environments, SQL and Powershell a plus

Preferred Skills/Qualifications

    • The ability to promote strong interpersonal relationships
    • The ability to work on and coordinate multiple tasks simultaneously
    • The ability to envision and diagnose systems problems and work with users, team members and/or outside resources to correct them

Physical Demands

While performing the duties of the I.T. Systems Specialist, the employee is frequently operating computer-related equipment, including but not limited to: phones, keyboards, mice and copiers. Ability to prioritize tasks and manage a fluctuating workload to meet deadlines and SLA’s. Ability to accurately synthesize information (text and numerical) from multiple sources, analyze, calculate, and summarize data verbally and in writing. Ability to handle the physical demands including extending periods of standing or sitting and the movement required to visit business partners and operational lines during a full workday.

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